Hotel Front Desk Resume: Sample & Complete Guide (25 Tips)

You can easily hold three conversations at the same time. You stay cool under pressure and deftly help frustrated guests with confidence and a smile. But even though you’re a born problem solver, you still can’t seem to get an interview. Why is that?

Because your hotel front desk resume is a no show.

Lucky for you, that’s easy to resolve—like assigning a guest to a room on the first floor for the night while the Otis tech fixes the elevators. Read on to see how to make the hotel hiring manager giddy with the prospect of short-listing you.

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Sample Hotel Front Desk Resume Template

This is how to write a job-winning resume for hotel front desk:

1. Choose the Best Format for Your Hotel Front Desk Resume

When it comes to resumes, recruiters have the attention span of a fly—understandably so. First impressions are king. Having the right layout for your hotel front desk resume ensures that it doesn’t get skipped. Following steps on how to lay out a resume is crucial. 

To keep your front desk hotel resume from being unnoticed follow these resume formatting rules:

• Begin with your name and contact information.
• Out of all the available resume formats, consider the reverse of the chronological layout. It lists your most recent employment and highlights your strengths.
• Choose a clear, legible resume font, one that will make your resume unique.
• Save it in a PDF resume format to keep it from morphing.

How many pages should a resume be? Make it a single page, unless you have enough achievements to fill a second.

Read more: Best Resume Design Templates

2. Write a Resume Profile Statement

What’s a resume profile statement you ask?

It’s a super short sales pitch that gets attention. And considering that yours is one of 200 resumes, attention is what you need. If your resume is a one-minute elevator pitch, the resume introduction is a six-second radio plug.

What exactly should it include?

If you’ve been in the hotel industry longer than Conrad Hilton, write a resume summary. It should highlight your key achievements in a nutshell. Use between 2 and 4 accomplishments that most closely match the job description.

If you’re writing a hotel front desk agent resume with no experience, use a resume objective. Although not hotel-related, your achievements should reflect skills that relate to your new career (transferable skills) such as communication, problem solving and time management.

Pro Tip: Your resume profile should be 3–4 sentences long and placed at the top of your resume. Always tailor it to the company you are applying to.

3. Adapt Your Hotel Front Desk Job Description

You’ll catch the hiring manager’s eye if you tailor your resume to the job. This means studying the job ad and adapting your resume to this particular hotel’s needs. It proves your genuine interest in the position. E.g., if you know that the hotel regularly hosts seminars, front-load your previous job description with your own related experience—even if you’ve only worked two or three events.

Here’s the proper resume format for experience:

• Begin with the job title, but match it with the job ad. This will make your resume more ATS-friendly.

• List the most recent employer first, including your start and end dates—month and year.
• Write up to six bullets for the last job and two or so for your previous position.
• Don’t merely list your duties. Write about your job-related achievements instead, starting each bullet with an action word. 
• Quantify your achievements in numbers, estimating with symbols like 30+ or ~25% if necessary.

Read more: How to Describe Yourself on a Resume the Right Way.

4. Add Your Hotel Front Desk Resume Education Section

Listing education on a resume is standard practice. There’s also a right way of doing it. Here are some resume tips on how to do that: 

• If you have a degree, write the degree name, followed by the name of the school, and the year you graduated.
• Mention high school on your resume only if you don’t have any college or other degrees. 
• Add any relevant coursework you completed. Additionally, include any instances of activities related to hotel front desk agent skills, such as your high school speech team membership.

Read more: How to List Unfinished College on a Resume

5. Emphasize Your Hotel Front Desk Skills

You’re computer-savvy. You can bench press 95 pounds and solve many problems long before they become issues. How to decide what skills to put on a hotel front desk resume?

• List of all of your related skills in bulleted form, but prioritize the ones from the job ad—the resume keywords. 
• Make the final list of your hotel front desk skills a mix of soft and hard skills.

Hotel Front Desk Resume Skills

• Computer knowledge
• Effective communication skills
• Problem-solving
• Social perceptiveness
• Active listening
• Time management
• Customer service skills
• Critical thinking
• Attention to detail
• Guest reservation systems
• Point of Sales (POS)
• Record keeping

Read more: List of Best Skills for a Resume (with Examples)

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building a professional resume template here for free.

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6. Add Bonus Sections to Your Hotel Front Desk Resume

Want to put some icing on the cake? You should! Maybe you’re taking a French language course, or maybe you’re passionate about your city and know where some of its hidden treasures are located. It’s all great stuff that makes your resume stand out.

So—

Share your other assets related to the job by adding other sections.

Here are a few ideas:

• Language skills
• Achievements
• Hobbies, Interests, and Activities
• Volunteer work

Read more: Resume Parts: Elements that Matter 

7. Write a Cover Letter for Your Hotel Front Desk Resume

Do you really need a cover letter for your resume? You most certainly do. It shows the hiring manager that you sincerely care about joining their hotel’s team. 

As with the resume itself, make sure to follow good cover letter structure:

• The correct cover letter format should consist of three to five paragraphs.
• Start your cover letter by saying something you like about the hotel you’re addressing—that will be your first paragraph.
• Use the middle paragraph to display two or three of your best achievements.
• Close your cover letter by reinforcing your qualifications with another skill and calling the recruiter to action. Avoid the old standby I hope to hear from you soon. Instead, simply ask for the interview or a meeting.

Show your continued interest by following up on your job application a few days later with an email or phone call.

Pro Tip: Before you create a PDF of your resume, remember to proofread it for typos and grammatical errors. According to a 2016 study, spelling errors in a resume can be as fatal as a lack of professional experience! 

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:

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See more cover letter templates and start writing.

That’s it!

And you’re all set!

Everything you need to know to write an all-inclusive hotel front desk resume.

Thanks for reading! Any more questions or suggestions on creating an effective hotel front desk resume? Give us a shout in the comments section!