Insurance Claims Adjuster Resume Sample with Skills

You get to the bottom of every case fast, and people like you. But the employer won’t know that unless you tell them. Do it with this convincing sample claims adjuster resume.

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“Use your best judgment” is a statement any claims adjuster lives by. Every day, you have to make critical decisions as you investigate and come up with adequate settlements. Empathy, integrity, and a can-do attitude no matter is what’s allowing you to strive in a dynamic setting.

But how do you prove to the hiring manager that you have what it takes? Let us free you from making at least one decision today: which strategy to choose as you write your claims adjuster resume.

This guide will show you:

A claims adjuster resume example better than 9 out of 10 other resumes.
How to write a claims adjuster resume that will land you more interviews.
Tips and examples of how to put skills and achievements on a claims adjuster resume.
How to describe your experience on a resume for a claims adjuster to get any job you want.

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Insurance Claims Adjuster Resume example

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Claims Adjuster Resume

John Britton, Claims Adjuster

[email protected]

612-483-2271

Professional Summary

Licensed claims adjuster (Minnesota) with 6+ years of experience, skilled in property & casualty and investigating. Seeking to further adjustment excellence at UPRA Insurance. At Rappaccini & Associates, discovered 28% more frivolous claims than company average. Maintained customer service satisfaction level of 84%.

Work Experience

Claims Adjuster

Rappaccini & Associates

April 2014–April 2019

Found an additional 400 unwarranted claims per year over company average across 25 full-time adjusters.
Maintained record-high customer service satisfaction level at 84% through excellent up-front and post-claim communication with clients.
Coached 10 new employees. Given coaching role because of excellent performance to goals.
Developed 45+ strong business relationships with both external and internal customers.

Claims Adjuster

At Home With Us Insurance Company

Feb 2013–March 2014

Processed 15 claims per week to determine company liability.
Trained colleagues in proprietary investigation and claims processing software.
Handled over 400 calls per month, maintaining 85% satisfaction rating.

Education

2011–2015 University of St. Thomas

B.S. in Business Administration

Excelled in finance, accounting, and business law classes.
Elected as treasurer of student government.

Certification

Minnesota State Claims Adjuster License

Skills

Soft skills: Interpersonal skills, communication, negotiation, decision making
Hard skills: Property & casualty, investigating, estimating, policy knowledge

Activities

Volunteer security administrator, BSA Northern Star Council

Leader, cross-country skiing club, increased membership 95%.

Here’s how to write a claims adjuster resume that gets jobs:

1. Format Your Claims Adjuster Resume

You’d never turn in a sloppy claims investigation.

So why would you turn in a poorly-formatted claims adjuster resume?

To show you’re on it:

Use the best resume format for experienced candidates. That’s the chronological resume format. It shows your most relevant experience right away.
Write the address on your resume up top. A header for a resume should also have your name, business job title (Claims Adjuster), and license.
The best resume font is Cambria or Arial. Use it with big headings for the different parts of your resume.
Send a resume PDF file for consistency unless the job announcement says no.

Pro Tip: If you’re asking how long should my resume be, the answer is a single page. It’s not the entire tale of your career. It’s the best snips that fit on that one 8x11 sheet.

2. Write a Claims Adjuster Resume Objective or Resume Summary

Get noticed

You know the hiring manager is swamped.

So put your most compelling features in the first five seconds of your property claims adjuster resume.

Do that with a profile for your resume.

Been adjusting claims more than 2 years? Use a professional career summary in your resume. That’s an elevator pitch for a job in about three sentences.

Making an entry-level resume for claims adjusters? Use a career objective for your resume. It zeroes in on skills, not work history.

Add a short list of professional accomplishments to either one.

Pro Tip: In a claims adjusting resume with no experience, highlight your common skills from other jobs, like people skills, communication, or teamwork.

3. Make a Claims Adjuster Job Description for Your Resume

Here’s who they’ll hire:

Not the claims adjuster candidate who’s “handled” the job before.

They’ll hire the one who proves she did it well.

Be #2 by showing your relevant work experience like this:

Show the company name, job title (Claims Adjuster), and work months and years.
Put some duties in your bullet points, but also tailor your resume to the job like this:
Pick the most important claims adjusting skills in the job ad. Then find your past accomplishments that show you’ve used them.
Include numbers like 28% or 84% to show you really helped the company.
Use action verbs for resumes to keep them interested.

Pro Tip: Want to show claims adjuster experience on a resume? Find achievements in your claims adjuster job that prove skills from the new career.

4. Adjust Your Claims Adjuster Resume Education Section

Don’t waste this chance.

Your auto claims adjuster resume education section should prove something.

Do it by showing more evidence you’ve done things well:

First list school name, degree, and dates.
Add things like groups, projects, professor comments, or classes you excelled in.
Put your claims adjuster certificate in a bullet near the end.

Pro Tip: Does GPA matter in an insurance resume? Only if it’s shockingly high or really recent. Otherwise, use the extra resume space on something more eye-popping.

5. Prove Claims Adjuster Skills in Your Resume

Use this claims adjuster resume skills list:

Claims Adjuster Resume Skills

Hard Skills:

Liability
Property & casualty
Customer service
Claims handling
Property claims
Investigating
Litigating
Estimating
Business claims
Fire insurance
Hail and crop damage
Water & flood claims
Health insurance
Life insurance
Working with industry experts
Computer skills
Policy knowledge

Soft Skills:

Interpersonal skills
Oral and written communication
Listening
Problem solving
Collaboration
Time management
Perceptiveness
Attention to detail
Integrity
Innovation
Negotiation
Decision making

Here’s a tip—

What are hard skills? Those are technical skills that match the job precisely. Mix them in with soft skills. But focus on the ones that this job wants.

Pro Tip: If the job you’re applying to doesn’t care about fire insurance skills and you’re a whiz at them, consider focusing on different skills. Or—pick a different job opening.

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building a professional resume template here for free.

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When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.

6. Add Other Sections to Your Claims Adjuster Resume

What will make them notice you?

Adding “other sections to your independent claims adjuster resume.

Use them to show energy and passion.

Choose from::

Activities
Associations
Publications
Conferences
Hobbies lists
Volunteer work
Freelance work
Groups, clubs
Employer commendations
Language skills
Exercise

Pro Tip: Put your claims adjuster certification in a special section under “education.” You can also put it in your summary and in your resume heading. Redundancy is good.

7. Send a Cover Letter With Your Claims Adjuster Resume

Do you need a cover letter in a claims adjuster resume?

Of course.

Most employers want them.

But don’t be cookie-cutter. Show passion.

The format of a cover letter should meet these criteria:

When starting a cover letter, lead with a hook like your most impressive insurance moment.
Show how your passion will help them meet their mission.
Write a cover letter closing that makes them want to talk to you. You can simply promise to explain how you helped a previous insurance biz you worked at.
How long should cover letters be? Three paragraphs and half a page.

Pro Tip: Send a job application follow up email. That can be a one-line nudge that gets the hiring manager to say, “Oh yeah. I meant to call her.”

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:

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See more cover letter templates and start writing.

That’s it!

That’s how to write a resume for claims adjuster positions.

Need more tips on how to write a claims adjuster resume? Got great ideas for new insurance resume writers? Give us a shout in the comments. We’d love to talk!

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Insurance Claims Adjuster Resume Sample with Skills