You're looking to make a great customer service cover letter. But first:
You're so ready to be employed.
You've spent hours polishing your resume.
Now, you need a customer service cover letter.
But not just any letter.
You need a cover letter for customer service that'll wake and shake the hiring manager.
One that'll connect you to the interview like a direct line to the president.
In a few minutes, you'll know how to write a customer service rep cover letter like that.
This guide will show you:
Here's a customer service cover letter sample and a matching resume.
Want to write your cover letter fast? Use our cover letter builder. Choose from 20+ professional cover letter templates that match your resume. See actionable examples and get expert tips along the way.
Sample cover letter for a resume—See more cover letter examples and create your cover letter here.
Considering similar positions too? See other cover letter examples for jobs in your industry:
Want to explore your options further? See our full selection of cover letter examples for every career: Perfect Cover Letter Samples
Now let me show you how to do that right in 8 easy steps.
A great cover letter for customer service starts with one thing:
A proven, effective template.
Without further ado, here's one you can copy, paste, and adapt to your own needs:
Tim Alvino
Customer Service Specialist
831 Rasle Road
Alameda, CA 94501
630-756-8994
2/20/18
Luca Lindal
Kajo Global
3341 Star Route
Alameda, CA 94601
Dear Luca,
I've wanted to work for Kajo Global for years, so I was very excited to see your customer service job opening. I'm sure I can help with Kajo's quest to increase customer retention. In my previous role at On Point Electronics, I maintained customer retention rates 38% above the company average with 150 reps.
My 99% positive customer survey results is another reason I think I'd make a great fit at Kajo. As an added bonus, my conversion rate for cross-sells and upsells was 10% better than the average.
I'm well aware of Kajo's ongoing journey into customer service excellence. This position is a perfect match for my love of helping people and solving problems.
I would welcome the chance to discuss your customer service goals. I'd love to show you how my success at On Point Electronics can translate to real customer service excellence at Kajo.
Best regards,
Tim Alvino
PS—I'd also love to show you how my constant quest for personal growth won me On Point Electronics' coveted Customer Hero Award and how that can help Kajo's customers too!
There's your job-winning customer service representative cover letter sample.
Now let me show you why that sample cover letter for a customer service representative works so well. You'll also learn to adapt it to any opening.
Plus, I'll share 10+ customer service cover letter examples to customize your version.
In case you’re not applying for an open position, you might want to read this guide and follow up with this one: How to Write a Letter of Interest
You can also check how to write a cover letter for call center jobs: Call Center Cover Letter: Sample & Complete Writing Guide
1
Here's the easy part.
Even entry-level customer service cover letters need the right heading info.
Start with:
You can also add:
Keep it professional with the following tips:
Use a professional email address. That means either Gmail or an address from your own website. Also, no [email protected]. Just use your first and last name.
Don't use your work email. That's bad manners to your current employer, and it's a red flag to the new one.
Pro Tip: In an entry-level customer service cover letter, cite transferable achievements. For example, if you were a bartender, you performed multiple customer service duties. Those will transfer to your new job.
2
Who should you address your cover letter for customer service to?
Answer: To the hiring manager.
Why? Using her name will get her attention like a Salesforce notification.
Our HR statistics report shows how 84% of hiring managers reject applications that don't use their names.
Do a little research to find the name. Learn how in our guide: How to Address a Cover Letter: Sample & Guide [20+ Examples]
Absolutely can't find a name? Don't write a To Whom it May Concern customer support cover letter.
Instead, use "Customer Service Hiring Team." That's as personal as possible when you don't know a name.
Here are some good customer service cover letter example greetings:
Pro Tip: Don't use "Miss" or "Mrs." unless you're sure the hiring manager likes that. "Ms." works well regardless of marital status. That keeps your cover letter for customer service jobs faux-pas free.
What's the best cover letter format for customer service? The three-paragraph format. Learn to nail it here: Cover Letter Formats: A Complete How-To Guide [10+ Examples]
3
I'll be blunt.
The first sentence of your customer service representative cover letter is crucial.
That first sentence will get your letter read or trashed.
Do it right, or you'll be shunned as surely as a robocall.
Look how that's done (and not done). Check out these two sample cover letters for job applications in customer service:
| wrong |
|---|
I am writing to apply to your customer service job posting. I've enclosed my call center resume. As a customer service professional with 4+ years of experience, I think I'd make a great fit for this position. |
That's not as bad as a telemarketing call, but it's not great either. It basically says, "I've done this job and here's my resume." It'll put the hiring manager to sleep.
Compare it to the next of our customer service cover letter samples:
| right |
|---|
I've wanted to work for Kajo Global for years, so I was very excited to see your customer service job opening. I'm sure I can help with your quest to increase customer retention. Why? Because in my previous role at >On Point Electronics, I maintained customer retention rates 38% above the company average for 150 reps. |
That customer service cover letter example is better than a Jabra headset. If you don't get the job, the hiring manager has troubles.
Pro Tip: Not sure how to start your entry-level customer service cover letter? Cite a great achievement. Haven't got one? Talk about the employer's needs, or mention something you love about the company.
Even with great customer service cover letter examples, starting yours can be a teeth-gnasher. See our guide for help: How to Start a Cover Letter: Sample & Complete Guide [20+ Examples]
4
Picture it:
You've got a new job and a whole new group of friends.
Best of all, you've got a fat paycheck.
How did you do it?
By listing all your qualifications and customer service skills in the cover letter?
No.
The last thing you want is to make a cover letter that's a mirror image of your resume.
Hiring managers don't like that.
Instead, show how you can help the manager.
Check out the customer service cover letter examples below. They both target a job that needs good customer survey results, cross-selling, and upselling.
| right |
|---|
My 99% positive customer survey results are another reason I think I'd make a great fit at Kajo. As an added bonus, my conversion rate for cross-sells and upsells was 10% better than the average. |
Wow. The hiring manager can feel her job getting easier already.
Of course she'll read your resume with interest now.
But don't follow the next of our customer service representative cover letter examples:
| wrong |
|---|
I've done a lot of customer service work. At On Point Electronics, I was responsible for outbound calls and handling inbound calls. I was in charge of a Zendesk terminal, and had to handle complaint resolution. I was also tasked with building customer loyalty. |
That's like a busy signal. It's got no measurements of how you performed at any of those tasks. Worse, it doesn't fit the job offer.
Pro Tip: You don't have to be a customer service ninja to impress the hiring manager. Just spend a little time brainstorming your flashiest achievement.
When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building a professional resume template here for free.
When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better.
Are you writing an entry-level customer service cover letter, or a cover letter for a customer service internship? You may feel like you don't have enough experience. Don't sweat it. Our guide shows how to write a great internship or entry-level cover letter and get the interview: How to Write a Cover Letter For an Internship [+20 Examples]
5
What's the #1 thing the hiring manager cares about?
Whether you can help her meet her needs, right?
Not exactly.
The hiring manager doesn't just want a skilled customer service rep.
She wants an engaged one. One who's driven to work hard. One who'll stay at the company a long time.
So, prove that in your cover letter for customer service representatives.
To do it right:
The two customer service cover letter samples below show how.
| right |
|---|
I'm well aware of Kajo's ongoing journey into customer service excellence. This position is a perfect match for my love of helping people and solving problems. |
That's better than a coupon for free merchandise. It shows you "get" the hiring manager. It also shows how you can be her hero.
She'd have to be a little nutty not to hire you. That's not so with the next of our customer service cover letter examples.
| wrong |
|---|
I'd really love to get this job. I think I'd be great at it, and I'll work very hard for you. |
Do you believe that applicant? The hiring manager won't. Without some kind of measurement, it's like saying you're a fast runner. Really?
What races have you won? What's your time in the 100 meter dash? Your cover letter for customer service representatives needs details.
Pro Tip: How long should a cover letter be? Short cover letters are usually best. That means less than 300 words, and just three paragraphs.
Wondering how to explain employment gaps in your customer rep covering letter? Want more great cover letter tips? See our guide: 35+ Successful Cover Letter Tips, Advice & Guidelines (With Examples)
6
You've got a great customer service cover letter so far.
It shows you understand the employer's needs.
It proves how you can fill them.
Now it has to make an offer, just like in a customer service cross-sell.
These two entry-level customer service cover letter examples with no experience show how:
| right |
|---|
I'd welcome the chance to discuss your customer service goals. I'd love to show you how my 99% customer satisfaction score from waiting tables at Cheesecake Factory can translate to customer service excellence at Kajo Global. |
That's not "Please give me a job." It's "Let me help." It shows innate customer service qualities.
The next of our entry-level customer service cover letter examples is like a hang-up:
| wrong |
|---|
Let me know if you'd like to interview me. My contact information is at the top of this letter. Thank you for your time. |
What's wrong with that entry-level customer service cover letter example?
For one, it's not customer service oriented. It asks for something, rather than offering something.
Also, it's cliche. "Thank you for your time" is almost old enough to vote.
Pro Tip: Not sure what to offer in your cover letter for customer service call centers? Look in the job ad to see if you can spot the greatest need. Failing that, Google "customer service KPIs." You'll find example measures you can offer to improve.
Need more help writing your customer service cover letter ending? See our guide: How to End a Cover Letter: Sample & Complete Guide [+20 Examples]
7
It's easy to end a cover letter for customer service advisors, right?
The problem is, it's also easy to do it wrong.
Here are some examples of customer service cover letter closings:
Examples
After, add a line space, then your full name.
Want to double check your resume? See our guide, complete with a great customer service resume sample: Customer Service Resume: Sample & Complete Guide [+20 Examples]
Pro Tip: After you send your resume and cover letter for customer service, follow up! An email in a few days can put you top of mind, after the manager has forgotten about you and moved on.
Do you even need a cover letter? See our guide: Do I Need a Cover Letter? Are Cover Letters Necessary in 2023? [+Tips]
8
The best customer service cover letters will use all the tips and tricks above.
But there's one more hack that can connect you to the job like a successful inbound call.
It's "PS."
PS draws the eye like a magnet. Put it after your closing, and the hiring manager is guaranteed to read it.
Put a great achievement in it, even if it's not strictly relevant to the job description.
The last of our customer service cover letter examples shows the way.
Example
PS—I'd also love to show you how my constant quest for personal growth won me On Point Electronics' coveted Customer Hero Award and how that can help Kajo's customers too!
Hey, that's cool! You won an award at your last job. That's a great PS in a cover letter for customer service. Why?
Because even a hiring manager who only plans to glance at your letter can't help but read it and get curious.
It'll hook the job like a trophy trout.
Pro Tip: Don't just send a customer service cover letter PDF or MS Word file. Cherry-pick the best bits and paste them into your email cover letter. See this guide for help: How to Email Your Resume to Get More Job Offers (Examples)
Don't miss a trick. Use our handy checklist guide: What to Include in a Cover Letter (15+ Examples & A Complete Guide)
Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:
See more cover letter templates and start writing.
What's the most important tips for how to write a great cover letter for customer service?
Do you have questions about how to make a good customer service cover letter? Want to share an example of a customer service cover letter that worked for you? Give us a shout in the comments and we’d be happy to reply!
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